Almost all of us have moved house at some point in our lives and while it’s never stress-free, finding a trustworthy and experienced team of removalists certainly takes the sting out of the process.
However, knowing who to trust and who to avoid isn’t always simple. You should take some time to shop around, ask for feedback from friends and family, read online reviews and speak to companies yourself to get a feel for them. If your removalists are members of a professional body then this is a good start, but always pay attention to your gut instinct.
Make a shortlist and get some quotes
Removal rates can vary quite a bit, so you need to know exactly what you’re getting for your money.
Make sure you ask:
- if they charge by the hour or for the whole job;
- if their rates go up at certain times of day;
- if the price includes driving to and from the properties;
- what forms of payment they accept (cash-only isn’t great…);
- if the quote’s obligation-free;
- how many team members will be involved;
- if the removalists can do some or all of the packing;
- if you need to provide your own boxes;
- what type of truck they’ll be using and its capacity;
- if they have public liability cover, and
- if your possessions are insured during the transit and what happens if there’s damage.
Make sure you know exactly what you’ll be asking them to move so that they can come back with an accurate quote. Ideally, your removers should take some time over this and ask a few questions before estimating the size and number of trucks they’ll need. They should also ask about doorways and stairs in the old and new property, as well as parking. You may get a rough verbal quote there and then over the phone, but you should expect a more exact written one as well – if they don’t offer this, walk away.
Ask about insurance
A good removals company will be able to offer specialist moving insurance, although you may also want to check if your household policy includes it as well, to be doubly safe.